Make struggle
Chapter I
Introduction
CHAPTER – I
INTRODUCTION
1.1 INTRODUCTION TO THE STUDY
MEANING OF CUSTOMER SERVICE:
Customer love is the provision of service to customers in the presence of, during and after a purchase. It is a succession of activities designed to enhance the equal elevation of customer satisfaction – that is, the perception by touch that a product or service has met the buyer expectation.
Customer service plays an influential role in an organization's talent to generate income and revenue. It should subsist included as part of an overall draw nigh to systematic improvement. it is the overall sprightliness of identifying and satisfying customer needs.
DEFINITION:
According to Jack Speer “ Customer useful office is the ability to provide a service or product in the way that it has been promised.”
BASIC ELEMENTS FOR CUSTOMER SERVICE:
There are five basic elements in opposition to good customer service.
•Identify personal and professional qualities and attributes what one. enhance the effectiveness of customer junction and service.
•Distinguish between professional and unprofessional behaviors in purchaser contact and service.
•Determine techniques that be pleased communicate your qualities to customers.
•Identify strategies that mode of signifying average service into outstanding service.
•Identify patron service techniques when using the telephone while dealing with clients.
INTRODUCTION TO FOOD STORES:
A nutriment store is a retail establishment that satisfies a wide range of constant food items and products to the consumer's of necessity. In our country, food stores be obliged emerged as a major and prominently-recognized organized retailing way, especially for Indian and international pattern brands, targeted at the upper between the extremes and higher income segments.
FUNCTIONS OF FOOD STORES:...
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